Customer Testimonials

The parts department is extremely helpful! The used car manager is awesome! I can appreciate you can go and browse the new & used selection of vehicles and not feel like you're being stalked, especially if you've let the sales staff know.

My service advisor (David P.) kept me updated & well informed during the repair.

I've been to a dealership two times in my life. The first time was because my car broke down next to one. The second time was today, at Carl Black. My car's been having issues for a while, and I decided it was time to get a new one. I step out of my car, and I'm greeted by Akeem. We chat, and I explain my needs. He immediately nodded in a direction of the parking lot, and before I knew it he took me over to my dream vehicle. Every question, comment, or concern that I ... Read More

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Google - Oct 20, 2026

I've been to a dealership two times in my life. The first time was because my car broke down next to one. The second time was today, at Carl Black. My car's been having issues for a while, and I decided it was time to get a new one. I step out of my car, and I'm greeted by Akeem. We chat, and I explain my needs. He immediately nodded in a direction of the parking lot, and before I knew it he took me over to my dream vehicle. Every question, comment, or concern that I had, he either knew the answer, or he knew how to find it. I was concerned that my run down vehicle or anything about my appearance would get me profiled as a second class customer, but I was treated with the utmost patience and care. When I was walking out of the door, Akeem asked me how I was feeling. My final answer is that all my life, I've thought that dealerships were evil places filled with evil people that want to scam, cheat, and lie to you. I didn't get that impression at all from Carl Black. The staff I interacted with today weren't devils, but people like me, that made me feel like them and like I wasn't being taken advantage of.

First time there today, great and fast service. Just wished there would have been coffee and a vending machine.

Fast and Friendly service

Always a great experience at this dealership Sales was great and now service is too

1st and last time at this dealership...Brought my 2025 Equinox EV for service on Oct 15th 8am in the morning...Just got my vehicle back this afternoon Oct 16th around 12:40pm Service was to fix the Chevolet Recall of Blind Spot Monitor On Mirors...When I dropped off vehicle I was told the other recalls about 8 others would be checked out on vehicle as well...Okay good to know...Was told my vehicle would be ready that afternoon around 3pm on Oct 15th. Later on I recieved a text to call my service representative he updated me that the car ... Read More

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Google - Oct 16, 2026

1st and last time at this dealership...Brought my 2025 Equinox EV for service on Oct 15th 8am in the morning...Just got my vehicle back this afternoon Oct 16th around 12:40pm Service was to fix the Chevolet Recall of Blind Spot Monitor On Mirors...When I dropped off vehicle I was told the other recalls about 8 others would be checked out on vehicle as well...Okay good to know...Was told my vehicle would be ready that afternoon around 3pm on Oct 15th. Later on I recieved a text to call my service representative he updated me that the car wasnt looked at all day because they have 1 EV Tech and he was behind...I was assured vehicle would be looked at Oct 16th by 10am...Okay... Today I checked up on vehicle and was told the vehicle was still not serviced or checked out and was offered a rental which I said okay at first...However when I got to the dealership the service rep. informed me it would be a Enterprise Rental down the street and would not be a EV and which point I declined and asked for my car which was basically held hostage for more than 24hrs for jack squat...Very disappointed and frustrated by this experience...If you only have 1 EV Tech to service all the EV vehicles you are selling which I can only imagine increased because of rising gas costs dont Sell EV's...

I brought my vehicle in for 2 things: 1. A recall item. 2. New OEM keys. It took multiple days because there was an issue getting the vehicle to accept the new key programming. I picked up the vehicle and there was a check engine light on it. They could not reset it. I took it to another repair shop and it turns out that the ECU was corrupted because the tech tried a software update that did not work properly. I have not been able to use my vehicle in a week and it appears that I may need an entirely new ... Read More

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Google - Oct 16, 2026

I brought my vehicle in for 2 things: 1. A recall item. 2. New OEM keys. It took multiple days because there was an issue getting the vehicle to accept the new key programming. I picked up the vehicle and there was a check engine light on it. They could not reset it. I took it to another repair shop and it turns out that the ECU was corrupted because the tech tried a software update that did not work properly. I have not been able to use my vehicle in a week and it appears that I may need an entirely new ECU. To top it off, the recall was not completed and no one told me about it until a person from Carl Black called to say that the part was in. I had no idea! So, basically I brought my car in for service, it did not get serviced, and it came out broken. On top of that, every day that vehicle was in for service, I would call to try to talk to my service advisor about progress and potential pick up time. I literally called 5 times each day and left a message with the receptionist. I got 0 return phone calls. 0. I had to take an uber up to the dealership to talk with the advisor. Its absolutely unacceptable. I have been to Carl Black Chevrolet multiple times for service issues. Each time is an abomination. If I could give zero stars I would. I just hope I can get my ECU back on track. This is the worst.

Valeria did an amazing job this morning with getting my vehicle serviced at Carl Black. She was kind and knowledgeable and answered all my questions. Thank you Valeria for your kindness and professionalism. Great job!!!

My 2020 Chevrolet Silverado experienced camshaft and lifter failure due to GM’s known AFM/DFM design flaw on February 2nd of this year. There were 39,765 miles on the truck at the time. I called GM to find out if there was any powertrain warranty left on the vehicle and was told that it expired on 1/15/26…two weeks prior. The lady at GM corporate told me that there was a special provision that GM would extend to someone in my situation. Basically, GM would be willing to give a dealership of my choice a refund on the repair work after it ... Read More

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Google - Oct 15, 2026

My 2020 Chevrolet Silverado experienced camshaft and lifter failure due to GM’s known AFM/DFM design flaw on February 2nd of this year. There were 39,765 miles on the truck at the time. I called GM to find out if there was any powertrain warranty left on the vehicle and was told that it expired on 1/15/26…two weeks prior. The lady at GM corporate told me that there was a special provision that GM would extend to someone in my situation. Basically, GM would be willing to give a dealership of my choice a refund on the repair work after it was completed. She said that she wasn’t allowed to tell me how much they would give the dealership but she stressed that it was a significant amount. I told her that the truck would require a significant towing bill and diagnostic fees and that the credit would have to be quite a large amount in order for me to justify having the repair work done by a dealer as opposed to an independent shop. The lady said that she understood that and she stressed that I should call a dealer as the refund would be “significant” and that she is sure that I would be happy. She said this at least 3 times during the call. I called Carl Black GMC in Kennesaw, GA as they had been doing oil changes for me. I spoke with Cody in the service department. I explained the situation to him and told him what GM corporate said. He immediately told me that he works on commission and that he doesn’t work for free. He was aggressive and unfriendly during the entire call. I am generally pretty adept at dealing with difficult people and informed him that I didn’t expect anyone to work for free. However, I was dealing with a well-known issue and that corporate is offering a substantial discount for the repairs. I reiterated that the engine still had low miles and that I was only 2 weeks outside of warranty. I asked if there was a way in which I could find out how much the discount would be before I spent a lot of money towing the vehicle to their dealership. He told me that there was absolutely no way for me to know that before the work was performed. He said that I would have to tow the truck to him, pay an $800 diagnostic fee, authorize the work and only then would they submit the claim to GM for consideration. The tone and nature of the conversation made me realize that I couldn’t trust Cody/Carl Black to treat me fairly. I had no confidence that Carl Black would pass the authorized discount along to me. I was suspicious that Cody would tell me that GM provided a much lower percentage for the repair than Carl Black actually received. I have stopped using Carl Black for any service work and will not consider shopping at their store for my next truck purchase…which is not likely to be a GM product. I ultimately decided to have the truck repaired at an independent GM specialist. The pricing was considerable better. I also preferred to give them my money as opposed to General Motors who continues to produce vehicles with well known engine and transmission issues. This is highly irritating to me considering the cost of these trucks and the fact that the US taxpayer bailed them out of debt and was only partially repaid.

Good service and knowledgeable staff

Andre is a rock star

First time using this dealership. Warning!! Carl Black of Kennesaw did unnecessary work to run up my bill. I took my 2020 GMC truck in needing various repairs done. One of the items I requested was a TPMS on my back driver’s side tire. I specifically told the service person the only bad one was at the tire on the driver’s side. Another shop had identified and confirmed this and I did not have it fixed at the time. I have a sensor at home that showed the exact same issue with the rear driver’s side tire. While ... Read More

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Google - Oct 12, 2026

First time using this dealership. Warning!! Carl Black of Kennesaw did unnecessary work to run up my bill. I took my 2020 GMC truck in needing various repairs done. One of the items I requested was a TPMS on my back driver’s side tire. I specifically told the service person the only bad one was at the tire on the driver’s side. Another shop had identified and confirmed this and I did not have it fixed at the time. I have a sensor at home that showed the exact same issue with the rear driver’s side tire. While my truck was being worked on at Carl Black GMC, I asked them to fix the tire issue along with the other work being done. To my surprise at picking up my truck, I was told all four sensors (TPMS) were bad, charging me an extra approximately $600. I told him I had only requested the rear driver’s tire be fixed. Even though I had recently checked them myself, the service person told me the other three sensors probably just went bad after I checked them. Oh really? How amazing the other three went bad so soon after I double checked to see which one was bad. Maybe Carl Black of Kennesaw does good work, I don’t know . I do feel like that they were dishonest with me, and upcharged my bill by approximately $600.

Solid work

Great job Always

We had the absolute best experience with Alex Garcia. He lead our young adult son through the purchase process with so much knowledge and wisdom. We appreciate his time, his expertise and his personal touch.

Bryan Walls in service was top notch. He was always keeping me informed on everything going on with the repairs. Would definitely recommend.

I’ve purchased three trucks from Carl Black now, and every experience has been solid. Tori Martinez has always taken great care of me and makes the whole process straightforward and professional. He communicates, follows through, and genuinely works to make sure everything is right before you leave. At this point, it’s more than just business. I’d say Tori and I have built a friendship as well, and he’s someone I trust when I’m purchasing a vehicle. I appreciate him and the Carl Black team for always treating me right. Highly recommend.

Get service! I was in and out in no time!

Kareem was very helpful and knowledgeable.

The Service Advisor (Valeria F. Navarro) checked my car in for service upon my arrival. I was able to get my oil changed and the 30,000 miles service at the same time. My car services was completed within the time frame given. The wait time was not bad at all. I highly recommend scheduling your next car service with Service Advisor Ms. Navarro at Carl Black Chevrolet Buick GMC Kennsaw. MS Navarro provided me with exception customer service. Thank you again Ms. Navarro.

Alex Garcia IS AMAZING! He is honestly, communicates, has a great personality. The dealership is clean, everyone is nice and not pushy. We felt welcomed and at peace. Come here to buy a car! You won’t regret it!

The salesperson was friendly and very helpful. The finance manager and manager were also very pleasant to deal with. I’d definitely purchase another vehicle from Carl Black of Kennesaw.

The employees were very kind, and treated me and my pals very well. The GM (Louis Spaeth) was professional and caring. Will definitely be back to purchase all my future automobiles.

Waited 3 hrs to find out service was going to be over 2000.00 to repair side mirror. Mirror was not turning in and out like it suppose too. Just ridiculous.

Matt Gill is always wonderful to work with! He takes great care of me and my family whenever we need anything related to our vehicles. He’s always fast, efficient, dependable, and makes the whole maintenance process easy and stress-free. Matt is incredibly friendly, always has a smile, and truly goes above and beyond to make sure our needs are taken care of. We really appreciate his excellent customer service and wouldn’t hesitate to recommend him to anyone!

Absolutely AMAZING service department! Always helpful and professional, especially David on the service line. Super friendly and extremely fair. Won't take my truck anywhere but to him!

Caleb Morgan is great! Got what I needed done fast and efficient. Alex Garcia got me in my dream truck! Could not be happier

The Best Services

Outstanding customer service from start to finish! Matt Gill went above and beyond to make sure my vehicle was taken care of quickly and right the first time. It is rare to find someone so genuine, communicative, and dedicated to looking out for the customer. If you need service done right, Matt is your guy!

Matt gill is the best! Helped us a ton. Love this place

I always have a great experience bringing my vehicle here. Matt Gill is an exceptional service advisor ,he is professional, keeps everything transparent with no surprises, and ensures the entire service process runs smoothly from start to finish. Highly recommend Matt and the team at Carl Black!

Andre Grammer has been my service advisor for over 12 years. He is direct, honest, and straightforward. If he tells me that I need something specific, I never second guess him, I just say, here's the car, I trust you. He is a consumate pro. He has been with me through three different Corvettes as well as my wife's SRX. I trust him unconditionally.

Matt Gill is awesome in service department. Very responsive and gets me out of there fast! I am very pleased with the service!

Andre Grammer has been my service advisor for over 12 years. He is direct, honest, and straightforward. If he tells me that I need something specific, I never second guess him, I jus say, here's the car, I trust you. he is a xxxxxxpro. he has been with me through three different Corvettes as well as my wife's SRX. I trust him unconditionally.

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Good experience from purchase to first and only service so far

Matt Gill in the Service Department takes great pride in making sure the customer needs are met and the experience is exceptional.

The service department here has been amazing. I'm on my second Yukon being serviced and have been visiting here consistently for 5-6 years. Caleb is my rep. and is always very communicative and works hard to meet or beat promised completion times and quotes for work. Much appreciated!

Sean Foster was amazing.. I came in thinking I needed a complete turn up. He said before we do that let's see what the problem is. They changed the air filter and adjusted something and had me back on the road in no time. My Silverado is running like new. Thank you Sean for taking care o If me I just thought you ought to know you have a great employee there. Thank you.

The service writers are friendly and very personable. The mechanics are very knowledgeable had no problems

Caleb always takes care of my needs and is the most professional advisor at the Kennesaw location.

Sean is a joy to work with. He is very helpful and trustworthy.

Caleb Morgan from the service department is an exceptional employee at Carl Black Kennesaw, always direct, honest, and kind. Always a 10/10 experience when bringing my car in to get serviced.

Always a great experience with Carl Black Gmc service department. You can schedule with Caleb, he always gets my truck in and out with ease everytime. Great people!!

Visited this dealership over a month ago and was looking for a particular color on the model I was interested in. Jack Hall, my Salesperson stated he would do some research and see if any other Chevy dealerships had the color I was looking for and get back to me. It's been 4 weeks and I have heard nothing. Not sure if he was just looking to make a sale "that" day and so me asking him to look for a certain color that might take some time was something he and the dealership weren't looking to ... Read More

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Google - Sep 9, 2026

Visited this dealership over a month ago and was looking for a particular color on the model I was interested in. Jack Hall, my Salesperson stated he would do some research and see if any other Chevy dealerships had the color I was looking for and get back to me. It's been 4 weeks and I have heard nothing. Not sure if he was just looking to make a sale "that" day and so me asking him to look for a certain color that might take some time was something he and the dealership weren't looking to invest time in, but to hear absolutely nothing back over a month later is very unprofessional and poor customer service. Needless to say, I purchased the 22nd vehicle of my lifetime two weeks ago at a dealership that was looking to put in the effort. I informed Jack that I was a "serious" vehicle buyer, not just some casual shopper, so for him to not take my business seriously was clearly a loss for their dealership.

You can tell this team cares about their customers & takes pride in what they do.

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I have been to Carl Black several times for maintenance due to its convenient location, but unfortunately, the service has consistently been subpar. Each time I visit, I leave feeling as though I am a burden to the staff or that they are doing me a favor by assisting me. Recently, I visited the dealership to purchase a vehicle and had an extremely disappointing experience with one of the sales managers. I was simply trying to make the best decision for my family and, like any informed shopper, negotiate the best possible deal. However, the sales manager became heated and ... Read More

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Google - Aug 31, 2026

I have been to Carl Black several times for maintenance due to its convenient location, but unfortunately, the service has consistently been subpar. Each time I visit, I leave feeling as though I am a burden to the staff or that they are doing me a favor by assisting me. Recently, I visited the dealership to purchase a vehicle and had an extremely disappointing experience with one of the sales managers. I was simply trying to make the best decision for my family and, like any informed shopper, negotiate the best possible deal. However, the sales manager became heated and rude when I questioned and pushed back on some of the numbers he presented. At one point, he even told me that if we couldn't afford the vehicle, we should look for something else. I found that comment incredibly disrespectful and unnecessary, especially since affordability was never the issue. I was simply trying to be a smart shopper and negotiate a fair price. We ultimately purchased our vehicle from Day's Chevrolet in Acworth, and the difference in experience was night and day. We were treated with respect throughout the entire process, even while negotiating. Unfortunately, after this experience, combined with my previous experiences with Carl Black's service department, I have decided that I will not be returning to Carl Black in the future.

I purchased a 3500 commercial truck with a dump bed from this dealership back in June. Unfortunately, the experience since then has been extremely frustrating. The dealership failed to complete the registration in a timely manner and initially sent me a temporary tag. When that temporary registration was about to expire, I contacted them because the truck was no longer legal for me to operate. They then sent me another 30-day temporary registration. Because this is a commercial vehicle in New York State, I need the proper registration and plates in order to obtain the required HUT credentials for the truck. ... Read More

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Google - Aug 28, 2026

I purchased a 3500 commercial truck with a dump bed from this dealership back in June. Unfortunately, the experience since then has been extremely frustrating. The dealership failed to complete the registration in a timely manner and initially sent me a temporary tag. When that temporary registration was about to expire, I contacted them because the truck was no longer legal for me to operate. They then sent me another 30-day temporary registration. Because this is a commercial vehicle in New York State, I need the proper registration and plates in order to obtain the required HUT credentials for the truck. Eventually, they sent me plates and registered my commercial dump truck as a pickup with passenger plates. Now I am stuck with a truck that I am making payments on but cannot legally use for the commercial purpose I purchased it for. I have been told that the issue is with a third-party company, but at the end of the day, the dealership chose to hire that third party. I purchased the vehicle from the dealership, and I expect them to take responsibility for making sure the registration was handled correctly. As of August 28th, I have a truck sitting dead that I am still paying for and cannot legally operate for my business. Nothing has been properly resolved, and I am extremely disappointed with the lack of urgency and accountability. I purchased this truck to work and generate income, not to have it sit while I continue making monthly payments. I just want the vehicle properly registered so I can legally operate the commercial truck I paid for. I also tightened the wording so it stays strong and professional.

Would not recommend buying a used vehicle here. Used a drop in bed liner to cover a huge dent in the bed of a truck.

Selected CarlBlack on Roberts & Barrett Pkwy as my GM dealer of choice nearly 10 years ago for warranty and maintenance. Just had my "LAST" service work done a week ago, in the form of a manufacturer safety recall. This work took nearly TWO YEARS to get done on my wife's car. Initially, they said they did not have the parts for the airbag recall. Service writer said he would order them and call when available. Never called. About a year later (last August) I called him again. He said he would order the parts and call when ... Read More

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Google - Jul 14, 2026

Selected CarlBlack on Roberts & Barrett Pkwy as my GM dealer of choice nearly 10 years ago for warranty and maintenance. Just had my "LAST" service work done a week ago, in the form of a manufacturer safety recall. This work took nearly TWO YEARS to get done on my wife's car. Initially, they said they did not have the parts for the airbag recall. Service writer said he would order them and call when available. Never called. About a year later (last August) I called him again. He said he would order the parts and call when received. He never called. Tried to contact the Service Manager in April. Told the receptionist I DID NOT wish to speak with the service writer again. She supposedly delivered that message and I also left him a voice mail saying the same thing. Two days later, I receive a call from the same service writer. Reluctantly, I scheduled an appointment with him for about six weeks in advance so they would have the parts and be expecting me. Specifically rented a car for my wife that week. I showed up nearly 30 minutes before the 9:20 appointment on Monday with the car. The service writer knew I was waiting in the customer lounge area for the recall to be completed and then tried to sell me another $1200 worth of maintenance within 10 minutes of taking the car in for the airbag recall. After nearly FIVE HOURS, I asked when the job would be complete, only to learn they didn’t have the parts on hand. They knew the parts were not on hand. And this was even after I scheduled the repair six weeks ahead. CarlBlack finally got the work done about ten days later. Management promised they would "make it right" by furnishing a loaner car and detailing my wife's car while it was in the shop for the recall…. and even fill the gas tank but they didn’t follow through on their promise for detailing the car or putting any gas in it but yet they still wanted my to let them do yet another $1600 worth of maintenance on the vehicle, saying the front motor mount was bad (even though it had just been replaced six months prior! I wrote management an email summarizing my experience over a week ago and never received the courtesy of a response. I have never experienced such a circus and "goat-rope" with a dealership in my life! It is clearly obvious the ownership and management cares little about business integrity nor customer service. Very disappointing, to say the least.

Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!

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Have been coming here for almost 4 years now and today will be my last. I have never been treated like I was dumb before. I made an appointment and have always came in early. Today the gentleman I spoke to first kept saying I was early and being early didn’t get me in any faster and give me your keys I’ve got to help this person behind you she’s my appointment that’s here on time. I’ll drive an hour if I have to to make sure I never come here again.

I was excited to purchase my new vehicle here, but the experience after the sale has been one of the most frustrating customer service experiences I’ve ever had. The night I purchased my vehicle, it was already around 10:00 p.m. My dash cam was hardwired into my trade-in, and removing it wasn’t something that could be done in a few minutes. My son was going to help remove it, and I was told I could come back the next day while my new vehicle was being detailed. The next day, I even received the dealership’s customer satisfaction ... Read More

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DealerRater - Jul 8, 2026

I was excited to purchase my new vehicle here, but the experience after the sale has been one of the most frustrating customer service experiences I’ve ever had. The night I purchased my vehicle, it was already around 10:00 p.m. My dash cam was hardwired into my trade-in, and removing it wasn’t something that could be done in a few minutes. My son was going to help remove it, and I was told I could come back the next day while my new vehicle was being detailed. The next day, I even received the dealership’s customer satisfaction survey call. I told the representative I was coming back to clean out my trade-in and have my new car detailed, and that I’d discuss the survey in person. When I arrived, my trade-in had already been sent away. The staff told me they would retrieve my dash cam from the wholesale lot. I left without worrying because they assured me they would get it back to me. I even have text messages from my salesperson stating: “It’s been sent to our wholesale lot so I will call them and see if they can take it out.” Fast forward more than a month, and instead of returning my property, I was offered a cheap generic dash cam from Temu as a replacement for my Anker Roav dash cam that I purchased myself. Then, to make matters worse, my salesperson later claimed he never told me I could come back for my belongings. Throughout this entire ordeal, I waited for return calls from Mr. Zimmerman and Mr. Whitaker. Neither ever called me back despite multiple promises. There were also issues with the “detail” on my new vehicle that were never resolved. The vehicle wasn’t properly cleaned, there was a handprint left on the dashboard, and there was a scratch near the shifter that I reported immediately. Those concerns were also ignored. Mistakes happen. Losing a customer’s property is unfortunate but fixable. Ignoring the customer, changing the story, failing to return calls, and offering an inferior replacement instead of making things right is what earned this review. If you buy a vehicle here, remove every single personal item before handing over your keys, because if something goes missing, don’t expect anyone to take ownership of the problem.

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Truck is what I expected. Dealership has promised all weather floor mats; then, I check on them, and they are apparently on back order. A check was offered, and I have now been ghosted when checking on when this will arrive. Drove 3.5 hours to get this truck, I should have waited for one to come in locally.

Raul was amazing to work with. Really appreciated his professionalism and expertise. Will definitely recommend

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These individuals had my truck for over a month and did not do any repairs and damaged it. I will take legal action and I even had to call the police on them to get them to release my truck.

The team was so helpful , Martin was awesome . This is my second car bought with him and he made the process smooth . The finance department was amazing and quick. No one likes dropping new car money but it was overall 10 out of 10 fron start to finish

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We have had multiple recalls for parts, contacted the dealer for repair over and over and calls were never returned. Finally got scheduled for an appt even though they knew they didn't have the part and are then told they are on indefinite backorder and we will be contacted when they are in stock to schedule repairs. To no surprise we were never contacted.

This is my second time buying a new car with Martin and I was so pleased with his service and professionalism. He took care of me like I was family . 30 thumbs up

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I was looking at 4 trucks at 4 different dealerships, Carl Black was the only one that was fast to help and had the better deal. Great Place to shop.

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Bright my yukon in to have the super cruise fixed from the wheel jumping back-and-forth during cruise. They said it needed a software update for $450. They updated it, said it was fixed. They did not take it out to test and make sure it was fixed. It’s definitely not fixed. Still doing exactly the same thing. Highly disappointed.

Thank you for your kindness and doing what you said you'd do, plus more! I called the dealership and was connected with Caleb in Service. After explaining my issue and the very poor experience I had with another local dealership that created the issue and wanted $420 to fix the issue, Caleb asked that I bring my vehicle to him, he'd get me in immediate and have someone specifically assigned to help me. I was at the dealership an hour after our phone conversation, he introduced me to his colleague and 15 minutes later, my vehicle was returned, FIXED! The ... Read More

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DealerRater - Mar 23, 2026

Thank you for your kindness and doing what you said you'd do, plus more! I called the dealership and was connected with Caleb in Service. After explaining my issue and the very poor experience I had with another local dealership that created the issue and wanted $420 to fix the issue, Caleb asked that I bring my vehicle to him, he'd get me in immediate and have someone specifically assigned to help me. I was at the dealership an hour after our phone conversation, he introduced me to his colleague and 15 minutes later, my vehicle was returned, FIXED! The colleague went through several wheel lock keys until she found the correct one that matches my wheel, removed the wheel locks and replaced with new lugs. I asked where I can pay for the lugs and was told there would be no charge for the service or parts. What one dealership couldn't and WOULDN'T do for a customer, another exceeded all expectations and with pure kindness! Thank you so much - I will definitely use CB for my future new vehicle purchases and all services. Please give Caleb an "atta boy," high five and gold star! He could definitely teach others about customer service and how positive experiences evolve to repeat customer purchases! Thank you, again, Caleb!

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Some absolute disfunction at Carl Black. I booked an appointment to have a fuel pump module that was recalled by GMC replaced. My wife showed up to appointment with no part on site, and told return when part is delivered. Why make an appointment? This Dealership cares nothing about Customer Service. She did not receive one apology. What a waste of our 2 hours and gas. I will most likely attempt another GMC Dealer that wants to earn business.

Do not use this dealership for service. I spent months trying to get a noise fixed that they could not determine. Then went for a slow oil leak. Paid $3200 just to now have a massive oil leak. Original repair was 02/03/26. Took the car back after finally getting an appointment and they still didn’t fix it. They want to charge another $2k+ to fix an issue they created. After being told to come back again in a week, I asked was the car safe to drive and was told yes but I needed to check the oil every day after ... Read More

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DealerRater - Mar 1, 2026

Do not use this dealership for service. I spent months trying to get a noise fixed that they could not determine. Then went for a slow oil leak. Paid $3200 just to now have a massive oil leak. Original repair was 02/03/26. Took the car back after finally getting an appointment and they still didn’t fix it. They want to charge another $2k+ to fix an issue they created. After being told to come back again in a week, I asked was the car safe to drive and was told yes but I needed to check the oil every day after the car cooled for 30 minutes. That means it was not safe to drive. Multiple repeat customers continue to come back after service repairs are not done properly. They do to ur to charge people and have horrible mechanics.

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Takes 7 hours to oil change

We recently made a car purchase on short notice when our car blew an engine. We were intending to just do some research but Jim, our sales rep, did a terrific job of showing us exactly what we wanted. He was very thorough and patient even though it was a busy day. Alex in the business office finalized the purchase very expeditiously. I would highly recommend Carl Black to anyone need a reputable dealer.

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Was scheduled for three recalls today and about 30 minutes after arrival I was notified that parts were not available for the service Several years ago I also had a service tech indicate I was making too much out of my recalls, three (3) at the time. (I’m now about up to six). I never had recalls until I bought a Chevrolet Tahoe. Custom service is not taught properly at Carl Black.

Caleb is trustworthy, and a straight shooter. His candor and honesty is invaluable and much appreciated. Give that man a raise!

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Terrible dealership to work with. Bought a new vehicle a year ago and after the sale was complete there wasn’t any assistance with answering questions I had. Also, don’t use the service department. Service advisors are very rude and lie straight to your face. The weather stripping on my wife’s 2025 GMC Acadia has popped out twice while driving on the interstate and they want to keep her car to figure out why but not offer a loaner vehicle cause it’s “not a safety issue”. This is the worst customer service I’ve ever experienced with a ... Read More

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Google - Dec 22, 2025

Terrible dealership to work with. Bought a new vehicle a year ago and after the sale was complete there wasn’t any assistance with answering questions I had. Also, don’t use the service department. Service advisors are very rude and lie straight to your face. The weather stripping on my wife’s 2025 GMC Acadia has popped out twice while driving on the interstate and they want to keep her car to figure out why but not offer a loaner vehicle cause it’s “not a safety issue”. This is the worst customer service I’ve ever experienced with a dealership and will never buy another vehicle from Carl Black.

Bought a 2025 GMC Sierra with a lot of sensors problem I drove 2000 miles all of a sudden truck just stopped working because of the sensor they gave me an old ram to drive while and trying to fix my truck which that was never done. They sold me the truck without the second key saying that that they would order the second to you later, but they never did. I do not recommend this Dealership at all stay out at if you can and you will be much better to not having to deal with it.

Probably the worst dealership I’ve ever experienced. Towed my buick there and they said I had to have all new fuses installed for $1400 and that did not fix the car. Then they said it needed a new cpu for $1800. That fixed the car for about a week or two. My cars been at this dealership since June and they do nothing. The manager Jose disregards phone calls and provides no updates. Goes on vacation (good for him) without providing any details of what’s being done with the car. At this point it’s now around $6000 all in with ... Read More

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Google - Nov 15, 2025

Probably the worst dealership I’ve ever experienced. Towed my buick there and they said I had to have all new fuses installed for $1400 and that did not fix the car. Then they said it needed a new cpu for $1800. That fixed the car for about a week or two. My cars been at this dealership since June and they do nothing. The manager Jose disregards phone calls and provides no updates. Goes on vacation (good for him) without providing any details of what’s being done with the car. At this point it’s now around $6000 all in with this dealership and some nobody sales guy asks us if we just want to sell it to the dealership for $1000 cash. After having paid all of this money the car still isn’t fixed now getting towed to a new place, what kind of slap on the face is that? Don’t take your cars here, don’t buy cars from here, you should just stay far far away. And if you do bring your car here for service and your manager is Jose, you are in for trouble. Their communication is complete garbage. They never get back to you. Always voicemails and no call backs. Just got on vacation. Complete disregard for my time, money, and humanity.

Needed to drop my truck off for a diagnostic, when booking the appointment the lady said they had plenty of loaners available. Take a day off work and drive an hour down there to find out they have zero loaners and told there’s nothing we can do for you. Will never step foot on their lot again.

I just wanted to say my salesmen was great can't say that about the management staff yesterday that was trying to steal my trade from me. They gave me way below amount for my truck!! He gave me $30,000 rough is trade is $36,000 mid is $38,000 high trade is $40,000. My truck is a 2024 I bought new and very clean and well maintained also garage kept there is nothing wrong with my truck except it being the 2.5 turbo max engine. Manager never came out the office but he can be in the office leaning back in his chair laughing and joking with ... Read More

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Google - Sep 20, 2025

I just wanted to say my salesmen was great can't say that about the management staff yesterday that was trying to steal my trade from me. They gave me way below amount for my truck!! He gave me $30,000 rough is trade is $36,000 mid is $38,000 high trade is $40,000. My truck is a 2024 I bought new and very clean and well maintained also garage kept there is nothing wrong with my truck except it being the 2.5 turbo max engine. Manager never came out the office but he can be in the office leaning back in his chair laughing and joking with other salesmen and manger's. I guess that was more important them coming out to answer my questions on my trade!! Never seen anything like it and i have bought a lot of cars over the years and have never experienced nothing like this nor seen anything like this! Just bought the same truck at another dealer today and they gave me the true correct amount for my trade. The managers here needs to be trained more on how to treat a customer and give good customer service as well!!!

You ever meet someone and you can tell right away they are bothered by you but they can’t leave because of one reason or another so they just are curt as curt can be? That was my visit. Let me be clear, the associate wasn’t rude but he showed 0 willingness to help. I was even surprised that he didn’t try to sell me on the work that my car needed or upsell me on getting any additional ‘maintenance’ work. It’s a shame because the quality of work done on the vehicle is great but I dont ... Read More

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Google - Aug 20, 2025

You ever meet someone and you can tell right away they are bothered by you but they can’t leave because of one reason or another so they just are curt as curt can be? That was my visit. Let me be clear, the associate wasn’t rude but he showed 0 willingness to help. I was even surprised that he didn’t try to sell me on the work that my car needed or upsell me on getting any additional ‘maintenance’ work. It’s a shame because the quality of work done on the vehicle is great but I dont talk to or see the mechanic so my only impression is that of the associate representing Carl Black

I will never work with Carl Black Kennesaw or any other Carl Black dealership again and would advise anyone considering to avoid doing business with these dealerships. Carl Black sold me a vehicle without and I was unable to register in my name without additional inspections. I made several attempts to resolve through the dealership but all failed. I attempted to make phone calls and leave messages without return phone calls. I went into the dealership to only be given the run around again. Very poor customer service and lack of integrity at this dealership. Related to service, the men ... Read More

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Google - Jul 28, 2025

I will never work with Carl Black Kennesaw or any other Carl Black dealership again and would advise anyone considering to avoid doing business with these dealerships. Carl Black sold me a vehicle without and I was unable to register in my name without additional inspections. I made several attempts to resolve through the dealership but all failed. I attempted to make phone calls and leave messages without return phone calls. I went into the dealership to only be given the run around again. Very poor customer service and lack of integrity at this dealership. Related to service, the men in the service department sit around talking amongst each other without actually providing any customer service. The only service advisor that actually works with customers is Laurie. The other reps sit at their desks socializing while she actually works with customers.

My son brought a car 2020 and the motor blew they charged him a lot to fix it like 5000.00 but now they are saying transmission is out this GMC is garbage and does not last, it is a disposable suv.

They damaged my car and change the oil and didn’t put enough oil in, caused a sensor to come on. We took it to another Chevy dealership and they said there wasn’t enough oil placed back into the vehicle. Won’t ever use them again!!

No after hours pick up is ridiculous. All the other major service centers have it. Despite calls on Saturday about arranging an after hours pick up on Sunday through the sales center which was open, they said no. At least when I got there 15 min before Monday opening, they let me in early to get my car. NOPE, made me wait outside bc they couldn’t open the doors early despite being at their stations. It drives me crazy when a customer service company can make an easy yes but still decides to stay no. None of your competitors do ... Read More

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Google - Jul 7, 2025

No after hours pick up is ridiculous. All the other major service centers have it. Despite calls on Saturday about arranging an after hours pick up on Sunday through the sales center which was open, they said no. At least when I got there 15 min before Monday opening, they let me in early to get my car. NOPE, made me wait outside bc they couldn’t open the doors early despite being at their stations. It drives me crazy when a customer service company can make an easy yes but still decides to stay no. None of your competitors do this which is why I will continue to take my car elsewhere unless a GMC recall mandates I use a dealer.

First time I have to be there it was because my vehicle broke down and they were the closest, but it took the 4 full weeks to figure out and finally give me my vehicle back just to find out that still make noises and they say that they can't find nothing wrong with it (the repair they did was the "camshaft") cost about $11,000 and only for the last week they gave me a loaned car, I really hope I never have to go back to them! There are more struggles with them but I don't want ... Read More

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Google - Jul 2, 2025

First time I have to be there it was because my vehicle broke down and they were the closest, but it took the 4 full weeks to figure out and finally give me my vehicle back just to find out that still make noises and they say that they can't find nothing wrong with it (the repair they did was the "camshaft") cost about $11,000 and only for the last week they gave me a loaned car, I really hope I never have to go back to them! There are more struggles with them but I don't want to spend more of my time writing them!

I specifically asked these people to not call me repeatedly and today alone I have 7 calls and 2 voicemails. Then the lady gets an attitude with me and says “it’s my job to follow up” I specifically asked to not be harassed or I won’t buy there. She said “I don’t care I’m just doing my job as a customer care specialist” . Customer care would be respecting the customers wishes and not calling a ridiculous amount of times. This is aggressive tactics to get you in the door and spend money. RESPECT YOUR CUSTOMERS PRIVACY AND DONT ... Read More

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Google - Jun 18, 2025

I specifically asked these people to not call me repeatedly and today alone I have 7 calls and 2 voicemails. Then the lady gets an attitude with me and says “it’s my job to follow up” I specifically asked to not be harassed or I won’t buy there. She said “I don’t care I’m just doing my job as a customer care specialist” . Customer care would be respecting the customers wishes and not calling a ridiculous amount of times. This is aggressive tactics to get you in the door and spend money. RESPECT YOUR CUSTOMERS PRIVACY AND DONT HOUND THEM. Then to get an attitude back as if my wishes are invalid because she has a job to do. Now I’ll go to Days Chevrolet and give them my money and if they hound me I’ll leave too. Respect is free and easy. They lost it here

Service department is seriously lacking in customer service. Called the service department around 7:40am on 6/16 on behalf of my husband and spoke with an extremely rude and condescending woman with a nasty attitude. She was unwilling to provide any assistance other than stating someone would call me back as apparently every service attendant was busy at the time. I later went in person around 8am and there were at minimum 5 service attendants available. & it’s a good thing I showed up in person because it is now past 12pm and I have yet to receive a call back. The ... Read More

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Google - Jun 16, 2025

Service department is seriously lacking in customer service. Called the service department around 7:40am on 6/16 on behalf of my husband and spoke with an extremely rude and condescending woman with a nasty attitude. She was unwilling to provide any assistance other than stating someone would call me back as apparently every service attendant was busy at the time. I later went in person around 8am and there were at minimum 5 service attendants available. & it’s a good thing I showed up in person because it is now past 12pm and I have yet to receive a call back. The rude woman I spoke with stated that the service attendant assigned to our work would not arrive until 9am and that I’d have to wait on him to call me, however the individuals I spoke with in person confirmed he is not working today at all. Not sure if she lied or is incompetent and while I understand that dealerships are typically associated with poor customer service in their service departments, the employee I spoke with this morning is really setting the bar low. She clearly needs to either go through some rigorous customer service training or find a job that is better suited to her off putting personality so as to not tarnish the reputation of GMC/Chevy.

Absolutely the rudest, most arrogant people I’ve ever dealt with. Called with a simple question about a car and was met with pure attitude. Unbelievably unprofessional. Do yourself a favor—go literally anywhere else.

Still no part to repair my vehicle. No the dealers fault but Chevrolet doesn't seem to care. Appearantly there are many thousands of Chevrolet vehicles with faulty onstar modules and it appears Chevrolet doesn't care. I will never by another Chevrolet if this isn't resolved very soon.

You buy $80k vehicle and receive 2/10 service from this dealership. Ridiculous to deal with.

(Translated by Google) Sales staff is... better, .... a bit under mediocrity. (Original) Sales staff is... gwell, ....a bit under mediocrity.

Garage. Avoid at all costs. They list vehicles on their website that are not available for you to look at or test drive. As soon as you pull up to the dealership you get how did buy sales people that are swarming you in golf carts. All they want is your name and phone number. The used car sales manager had his feet up on the desk almost asleep when I walked in. The lady that swarmed me from the golf course he'll know what you have in all the vehicles we have. He didn't know anything. Total ... Read More

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Google - May 30, 2025

Garage. Avoid at all costs. They list vehicles on their website that are not available for you to look at or test drive. As soon as you pull up to the dealership you get how did buy sales people that are swarming you in golf carts. All they want is your name and phone number. The used car sales manager had his feet up on the desk almost asleep when I walked in. The lady that swarmed me from the golf course he'll know what you have in all the vehicles we have. He didn't know anything. Total waste of time. Avoid this place at all costs. I also noticed that all the vehicles are priced higher than every other dealership. Save yourself time and money and go somewhere else